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Refunds, Returns & Exchanges

We accept return requests within 14 days of delivery. Returned items must be unused, in original condition and packaging, and accompanied by proof of purchase.

Returns must be approved by Baan Celadon prior to shipment. Items returned without prior authorization will not be accepted.

Approved returns should be sent to:

Baan Celadon

7 Moo 3 Chiangmai-Sankhampaeng Road

Sankhampaeng, Sanklang

Chiangmai 50130

Thailand

Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged during insured transit and reported within the required inspection period.

Refunds are issued for the order value excluding original shipping costs. Items returned incomplete, damaged, or without original packaging may be subject to a restocking fee of up to 30%.

To exchange an item, please return the original item first. Once the return is accepted, a new order may be placed separately.

Non-Returnable Items

We do not accept returns for:

 

Custom or personalized orders

Sale items

Gift cards

Perishable goods

Personal care products

Hazardous materials, flammable liquids, or gases

European Union Cooling-Off Period

For orders shipped to the European Union, customers may cancel or return their order within 3 days of delivery for any reason. Returned items must be unused, in original condition and packaging, and accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged during insured transit.

Refunds

Once a return has been received and inspected, customers will be notified regarding approval of the refund. Approved refunds will be issued to the original payment method within 5 business days. Processing times may vary depending on the customer’s bank or credit card provider.

If more than 5 business days have passed since a refund was approved, please contact info@baanceladon.store.